Terms of Service

1. Acceptance of Terms

By accessing and using the Turamy website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

2. Products and Services

Turamy offers premium vacuum cleaners and related accessories through our online platform. All product descriptions, specifications, and pricing are subject to change without notice.

• Product availability is not guaranteed and may vary by region
• We reserve the right to limit quantities and discontinue products
• All prices are listed in Euros (€) unless otherwise specified
• Product images are for illustration purposes and may not reflect actual appearance

3. Orders and Payment

By placing an order, you are making an offer to purchase products under these terms. We reserve the right to accept or decline your order for any reason.

Payment must be received in full before products are shipped. All transactions are processed securely through encrypted payment systems.

4. Shipping and Delivery

We offer shipping to Portugal and select European countries. Shipping times and costs vary by location and shipping method selected.

Risk of loss and title pass to you upon delivery to the carrier. We are not responsible for delays caused by shipping carriers or customs processing.

5. Returns and Refunds

We offer a 30-day return policy for most products, subject to the conditions outlined below.

Certain items may not be eligible for return due to hygiene or safety reasons. Contact our customer service team for specific return eligibility.

6. Warranties

All Turamy products come with a comprehensive warranty covering manufacturing defects and mechanical failures.

Warranties do not cover damage caused by misuse, normal wear and tear, or unauthorized modifications.

7. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times.

• You are responsible for safeguarding your account password
• You must notify us immediately of any unauthorized account use
• We reserve the right to refuse service or terminate accounts
• One account per person or business entity

8. Privacy Policy

Your privacy is important to us. We collect and use personal information in accordance with our Privacy Policy.

9. Limitation of Liability

In no event shall Turamy, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages.

10. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Portugal. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Porto, Portugal.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.

Your continued use of our services after any changes constitutes acceptance of the new terms. We encourage you to review these terms periodically.

12. Contact Information

If you have any questions about these Terms of Service, please contact us: