Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last updated: January 28, 2024
1. Introduction
Turamy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By using our website and services, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use our website.
2. Information We Collect
We collect information from you in several ways when you visit and use our website:
Personal Information
Information you voluntarily provide to us:
- Name, email address, phone number
- Shipping and billing addresses
- Payment information (processed securely by third parties)
- Account credentials and preferences
- Customer service communications
Automatically Collected Information
Information collected when you use our website:
- IP address and browser information
- Device type, operating system, and screen resolution
- Pages visited, time spent on pages, and click patterns
- Referring website and search terms used
- Cookies and similar tracking technologies
Third-Party Information
Information from external sources:
- Social media platforms (when you connect accounts)
- Payment processors and shipping providers
- Marketing and analytics partners
- Public databases and data aggregators
3. How We Use Your Information
We use the information we collect for various purposes, including:
Order Processing
- • Process and fulfill your orders
- • Send order confirmations and updates
- • Handle payments and refunds
- • Provide customer support
Communication
- • Send promotional emails and newsletters
- • Respond to your inquiries
- • Provide product updates and tips
- • Send important service announcements
Analytics & Improvement
- • Analyze website usage and performance
- • Improve our products and services
- • Personalize your shopping experience
- • Conduct market research
Security & Legal
- • Prevent fraud and abuse
- • Comply with legal obligations
- • Protect our rights and property
- • Enforce our terms of service
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.
Types of Cookies We Use
Essential Cookies
Required for basic website functionality, shopping cart, and checkout process
Performance Cookies
Help us understand how visitors interact with our website by collecting anonymous information
Functional Cookies
Remember your preferences and settings to provide a personalized experience
Marketing Cookies
Used to deliver relevant advertisements and track the effectiveness of marketing campaigns
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your user experience.
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party companies that help us operate our business, such as payment processors, shipping companies, email service providers, and analytics platforms. These companies are contractually obligated to keep your information secure and confidential.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. You will be notified of any such change in ownership or control of your personal information.
Consent
We may share your information with other parties when we have your explicit consent to do so, such as when you choose to connect your social media accounts or participate in joint promotions.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Secure servers and databases
- • Regular security audits and updates
- • Access controls and authentication
- • Data backup and disaster recovery
Organizational Measures
- • Employee training on data protection
- • Confidentiality agreements
- • Limited access on need-to-know basis
- • Regular privacy assessments
- • Incident response procedures
Important Notice
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Right to Access
Request information about the personal data we hold about you and how we use it
Right to Rectification
Request correction of inaccurate or incomplete personal information
Right to Erasure
Request deletion of your personal data under certain circumstances
Right to Data Portability
Request a copy of your personal data in a structured, machine-readable format
Right to Object
Object to certain types of processing, including direct marketing
To exercise these rights, please contact us at privacy@turamystore.com. We will respond to your request within 30 days.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods
9. International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.
When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your personal data, such as standard contractual clauses approved by the European Commission or other legally recognized transfer mechanisms.
10. Children's Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 years of age.
If we discover that we have collected personal information from a child under 16, we will delete that information immediately. If you believe we have collected information from a child under 16, please contact us at privacy@turamystore.com.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make changes, we will update the "Last updated" date at the top of this policy and notify you of significant changes through email or a prominent notice on our website. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Officer
privacy@turamystore.com
General Support
support@turamystore.com
Phone
+351 910286060
Business Hours
Monday-Friday, 9AM-6PM (GMT)
Address
Rua Combatentes de Ultramar 381
4410-198 Porto
Portugal